FAQs Archive - Page 7 of 14 - Expéria Park Lorient

Q: How does the renewal of my Annual Pass work?

At the end of the validity of your Annual Pass, you will receive an email informing you of its expiration as well as the procedure to follow to renew it. If you wish to change your Annual Pass you can contact us by email or come directly on site.

Q: Can I upgrade from a Discovery to Privilege Annual Pass?

It is possible to upgrade from a Discovery to Privilege Annual Pass, for this the holder must come directly to the park reception. He will have to pay the difference between the two Annual Passes. It is not possible to upgrade from a Privilege to Discovery Annual Pass.

Q: Can I get discounts for people accompanying me?

Depending on the Annual Pass, you can benefit from a discount of: 10% for those accompanying an Annual Discovery Pass (valid only in the range of validity of the Annual Pass) 20% for those accompanying a Privilege Annual Pass (valid in all parks) Offer limited to 2 accompanying persons per member per day.

Q: I have a ticket/Annual Pass, do I need to book?

If you have a ticket or an Annual Pass, it is strongly recommended to reserve your entry online to be sure of having a place when you come.

Q: Can I lend my Annual Pass?

No, the Annual Pass is personal and cannot be loaned. In the event of fraud, the suspension of the Annual Pass is immediate without reimbursement and without the possibility of redoing one.

Q: Why do I need to register my Annual Pass after purchase?

It is mandatory to register your Annual Pass within 30 days after your purchase to obtain your definitive Annual Pass. Without registering and obtaining the definitive Annual Pass, your voucher will no longer be valid for access to the park and the benefits.

Q: Where can I buy an Annual Pass?

You have three options to obtain an Annual Pass: On site in one of our parks Online , in this case you will obtain a voucher while waiting to collect your Annual Pass on site From one of our partner ticketing resellers. In both cases, you will need to enter the beneficiary's last name, first name and date of birth.

Q: Can I take an attendant Annual Pass?

There is no accompanying Annual Pass. You must select the Annual Pass corresponding to your age category.

Q: What should I do if I change category while my Annual Pass is valid?

If the age of a member changes and they can benefit from a higher category (for example from Child (6 - 7 years) to Junior (8 - 9 years)), then you must: Either send an email with the Annual Pass sales number Either go directly to the park reception with the current Annual Pass You can pay the price difference between the 2 Annual Passes to benefit from the higher category.