FAQs Archive - Page 4 of 14 - Expéria Park Lorient

Q: How do I give a gift voucher?

You have two options: Online , in the booking tab and then in the gift voucher section. Payment will be made directly by credit card and you will receive the voucher by email. At the reception desk in one of our parks, you can pay by credit card or holiday vouchers.

Q: How long are gift vouchers valid for?

Gift vouchers are valid for 1 year from the date of purchase.

Q: How do gift vouchers work?

Gift vouchers can be used on site or online. Simply present the gift voucher at the checkout to deduct it from your purchases, or enter the code online. Gift vouchers are valid for all the activities and services on offer (excluding group services) and can be used in several instalments.

Q: What is included in the snack package?

You can choose between several cakes in the afternoon tea package: Bonne Maman marble cake (approx. 100g per child) Bonne Maman" four-quarter cake (approx. 100g per child) A "Brossard" brownie cake (approx. 100g per child) And you also have in the formula with snack : Unlimited drinks included (cola, fruit juice and water) A bowl of sweets is provided A bottle of Champomy Cutlery, plates and cups (recycled and recyclable) Candles With the snack package, you're guaranteed an all-inclusive experience! Come empty-handed and enjoy it on the spot! Would you like to offer a welcome coffee to the parents? That's also an option.

Q: How should I organise my birthday party?

Here are our tips for organising a birthday party: Before booking : Make sure you choose one of the 2 options on offer: Accrobranche or Accrobranche + Birthday Choose the options you want for a unique birthday (lodges are very popular and in limited supply) Define the number of children your child wishes to invite Make the booking as early as possible to ensure that the date you want is still available When booking: Choose your package and options carefully Enter the number of children you plan to invite Download our invitations or go directly to the park to pick them up! Check in the booking confirmation that your options are included and that the deposit has been taken into account. If you have booked by telephone, make sure you pay the deposit as soon as possible, otherwise your booking may be cancelled. No later than 7 days before the anniversary : Make sure you have paid the deposit if you booked by telephone. It's not too late to add options: lodge, tea party, pinata (subject to availability) Confirm the number of children present with our team to update the booking The day of the birthday party: Remember to remind parents of the necessary clothing, the address and the time of the meeting. To make organising the event easier, we recommend a minimum of 2 adults for every 8 children to supervise them, prepare snacks, take them to the toilet, etc. Allow a minimum of 3h30 to 4h30 on site, depending on the package chosen and your options. Allow time for the afternoon snack, welcoming the children and parents, your activities, etc.

Q: Can I add extra options after booking?

You can always add extra options to your booking, subject to availability and within 7 days of the booking date. To do this, you must contact our team by telephone or email. The deposit will then be re-evaluated and will have to be paid online or on site.

Q: On the big day, the number of guests is lower than expected. What happens?

If the number of guests in your group is less than the planned number, then : If the number of guests is still greater than or equal to 8, the extra people will be removed from the reservation (up to a maximum of 20% of the total number of guests, see the general terms and conditions of sale). If the number of guests is less than 8, then the price for the 8-person package remains unchanged. Also, if you have benefited from a discount for a large number of guests, this may be withdrawn. If you had opted for a package with a snack, the entire package will be invoiced on the big day.

Q: What should I do if it rains on my birthday?

The park is relatively protected in the event of rain (branches, etc) and the activity remains practicable (unless you decide otherwise). For greater flexibility and to make it easier for you to organise your event, we have put in place a number of options specially designed to deal with unforeseen weather conditions: You can reserve a covered space subject to availability at least 7 days before the D-day. If it's raining on the big day and you haven't booked a covered space, we'll do our utmost to offer you a covered space subject to availability. You can opt for cancellation insurance, which allows you to cancel your booking at the latest the day before your visit, or to postpone it within 30 days. You can consult our deferment and cancellation terms and conditions in our general terms and conditions of sale.

Q: My child's guests aren't all the same age. Which package should I choose?

You must choose the pack according to the age of the child celebrating his or her birthday. We will adjust the price directly on site. Please note : If you book a child's birthday (6 - 7 years old), children under 6 years old will have access to the Pitchoun area but not to the other courses. Children may be upgraded, but an adult must be present at all times. Some children may be separated. In this case, we can put everyone in the Pitchoun' area or rotate them!