What happens if I want to change my booking?
You do not have the option of modifying your booking [...]
How do I make a reservation?
There are various ways of booking your visit: Online, you [...]
What is cancellation insurance and what is it for?
Cancellation insurance enables you to deal with bad weather, unforeseen [...]
Until what time can I come and practice the activities?
During low season: The ticket offices close at 5 p.m. [...]
I’m late, what should I do?
We ask that you arrive 10 minutes before departure time [...]
Can I cancel due to weather?
Cancellation due to weather can only be made at the [...]
Do you have to pay when you book online?
No, when you book online you only guarantee your place. [...]
I have an entry ticket, how do I use it?
We strongly advise you to book your activity. You book [...]
How far in advance should you book?
You can book as soon as possible when the slots [...]
Do you need to book for the tree climbing?
Reservation is strongly recommended. You can book your activity directly [...]
