Frequently Asked Questions
Expéria Park Bénodet, answers all your most asked questions!
Useful information
Expéria Park Bénodet offers a range of activities for all the family:
- Accrobranche (tree climbing) from 2 years old, with different courses adapted to different ages.
- TrampÔforest from 6 years: giant bouncing nets suspended in the trees.
- An 8m climbing wall from 6 years
Booking is strongly recommended for all activities.
Several services are offered to you in our park:
- A snack with hot and cold drinks, ice cream, popcorn, biscuits etc.
- Lockers to leave your belongings
- Toilets
- Free WiFi connection
- Picnic areas
This will depend on the activities you choose:
- An Accrobranche entry gives you access to 3 hours of activity
- A TrampÔforest entry gives you access to 1 hour of activity
- If you take both you will have 4 hours of activity included
We advise you to free up half a day to fully appreciate the park’s activities.
The opening of the park depends on weather conditions:
- Rain: the park remains open in the event of rain and the activity remains practicable. If it rains too much, the activity may be temporarily suspended for your comfort and safety.
- Wind: in the event of strong wind, the park closes.
- Storm: in the event of a storm, the park closes.
If during the activity the weather conditions deteriorate, the management may at any time suspend the activity temporarily or permanently. Our operators will evacuate the courses and the park.
Children under the age of 12 must be accompanied by a parent or a responsible adult in order to purchase their activity ticket. They must be supervised at all times by a responsible adult during the activity and in the park. Certain minors may be refused access to certain activities without the accompaniment of an adult.
Whatever their age, minors are the responsibility of their parents or legal guardians, who are liable for any damage they may cause. Accompanying adults are compulsory for school groups, leisure centres and all other groups of minors, and must comply with current regulations.
Our friends, dogs, cats and other pets are welcome at the park provided they are kept on a leash and constantly supervised by their owner. Remember to take a poop bag. Access to certain animals may be refused.
Yes, you have free parking at the entrance to the park with plenty of spaces.
Yes, there is a dedicated space to park your bikes. And what’s more, if you come by bike you get a 10% discount on your entry to the park reception.
Yes !
Expéria Park Bénodet has 2 toilets not equipped for disabled people.
Access to Expéria Park is free and people staying on the ground and not practicing activities can take advantage of the free services of our parks.
Quite ! However, we would like to inform you that for reasons of preserving the environment of the park, wood chips are placed on the ground throughout the park. Progression with a stroller may prove more complicated in certain places.
No, smoking and vaping are strictly prohibited at Expéria Park. You have a dedicated area outside the park. If you practice an activity with equipment, you will first need to have your harness removed by an operator.
For reasons of safety and comfort, access to the high course is prohibited for people weighing more than 110 kg and/or with a waist circumference greater than 120 cm.
Pregnant women cannot take part in the adventure for their own safety.
Absolutely ! The park offers a snack bar with hot and cold drinks, ice cream, popcorn, sweets, cakes, etc. You can sit on our picnic tables.
Our park has several picnic areas with tables and benches.
Yes, the park has a snack bar with drinks and treats or you can bring your own picnic. However, consuming alcohol as well as smoking and vaping is prohibited within the park.
It is best to come with an outfit in which you are comfortable (sports outfit, etc.). Wearing closed shoes is mandatory! For safety reasons, wearing scarves, neck warmers and bulky jewelry is prohibited during the activity and long hair must be tied back.
Wearing gloves is not obligatory but we recommend it for your comfort. Different sizes are available for purchase at our parks reception.
You can leave your most sensitive belongings in lockers provided free of charge in the park. During busy days, we do not guarantee their availability. Electronic devices must be set to silent mode and liquid containers must be tightly closed to avoid any risk of leakage or damage to personal belongings.
We remind you that it is forbidden to keep objects on you that could fall from trees.
No, if you need to leave the park for any reason, you will need to contact an operator so that they can unequip you. An operator will then give it to you.
We keep all lost items at the park reception, do not hesitate to contact us to confirm that we have them.
For any complaints, you can contact us on our contact page.
Reservations & Schedules
Reservation is strongly recommended. You can book your activity directly online.
Online booking does not require any prior payment, payment will be made on site.
Booking in advance allows you to:
- Make sure you get a place in case of heavy crowds
- Take advantage of a dedicated checkout queue with faster access
- Go to checkout faster. When booking, we already have all the information necessary for payment: number of people, categories, ages, etc.
Without reservation, access to the park or certain activities may be refused in the event of high attendance.
You can book as soon as possible when the slots are open. You can book up to 1 hour before your visit. We advise you to book your visit no later than the day before to have more choice in your slots!
Remember to look at periods of low and high traffic to anticipate your reservation.
We strongly advise you to book your activity. You book online or by telephone (without payment) and you will only present your entry ticket at the park reception on the day of your arrival.
No, when you book online you only guarantee your place. You will pay the price of your reservation on site before equipping yourself.
Cancellation due to weather can only be made at the initiative of Expéria Park. If monies are paid and you wish to cancel, monies will not be returned. For more information, you can consult our general conditions of sale.
If you have subscribed to cancellation insurance, you can consult the details of the cancellation insurance in your confirmation email.
We ask that you arrive 10 minutes before departure time for collection, equipment and briefing.
- In the event of a delay of less than 30 minutes, there is no need to call us to notify us of your delay.
- In the event of a delay of more than 30 minutes, please call us to notify us and modify your reservation.
Depending on the crowd, we cannot keep and guarantee your reservation beyond 15 minutes late.
During low season:
- The ticket offices close at 5 p.m. for the park to close at 7 p.m.
During high season:
- The ticket offices close between 12 p.m. and 1:30 p.m. and at 5 p.m., with the park closing at 7 p.m.
Once these times have passed, no entry is possible.
There are various ways of booking your visit:
- Online, you can make a reservation without payment
- By telephone, at 02 90 41 30 35
- At the park reception desk
You will automatically receive a confirmation email summarising the date and time of your visit, the number of people and the total amount to be paid on the day.
You do not have the option of modifying your booking from your online account. However, it is not always necessary to inform us of your changes:
- If you want to change your timetable to arrive earlier or if your number of people changes by a maximum of 3 (+ or -), you can make the changes on the spot, so there’s no need to let us know in advance.
- If you have any major changes to make, such as a change of schedule of more than an hour after the initial time of your booking, or a change in the number of people (+ or -) of more than 5, we recommend that you call us directly on 02 90 41 30 35.
Prices
No, you can only book your visit online and pay for your entry on site at the park reception.
You can pay at checkout with the following payment methods:
- Species
- Bank card (contactless, Apple Pay, Google Pay, etc.)
- Holiday vouchers and ANCV Connect (excluding sports coupon)
We no longer accept payments by check, except for remote payments.
No, any exit is final. However, you can come and go in the park during the allotted time to get things from the car, eat in the park, etc.
No, 1 entry = 1 person, there is no exchange possible. The entry price includes equipment, video briefing and disequipment for one person.
- Classic holiday vouchers are accepted but we do not give change for them. You can complete with another payment method or round up the amount with additional products.
- We accept electronic holiday vouchers (ANCV connect).
- Sports vouchers are not accepted as they can only be used for sporting activities and not leisure activities.
No, we do not accept restaurant vouchers.
We have 3 entry options:
- Accrobranche with 3 hours of activity and access to the climbing wall at Expéria Park Bénodet depending on the category.
- Accrobranche + TrampÔforest with 3 hours of accrobranche and 1 hour at the TrampÔforest
- TrampÔforest with 1h access to the TrampÔforest from 6 years old
Tree-climbing
Access to Expéria Park is free and people staying on the ground and not practicing activities can take advantage of the free services of our parks.
For reasons of safety and comfort, access to the high course is prohibited for people weighing more than 110 kg and/or with a waist circumference greater than 120 cm.
Yes, we welcome people with disabilities: mental, visual, hearing and motor. Tree climbing can be done under certain conditions.
The person must be able to do the activity independently because the operators are present for all the participants.
If it is impossible to do the activity, we will reimburse your entry upon leaving the test courses.
We advise you to prepare your visit in advance so that our team can advise you on periods of low traffic.
No, access to the height courses is done independently. Our team of professionals is here to:
- Equip yourself with safety equipment checked daily
- Introduce you to the activity on a test route
- Monitoring you as you progress
Of course, in the event of a problem, our instructors will not fail to advise you or intervene if necessary.
We strongly recommend that a child be accompanied by an adult in the trees to help them in case of difficulty. For this, we offer a special companion rate on your child’s rate. However, your child can climb alone if they complete the test route.
Of course. If you like a course, you can repeat it as many times as you want.
There are no escapes on the courses. In case of difficulties, our operators are there to help you and advise you on how to continue the activity or take you off the course if necessary.
In case of difficulties, our operators are there to help and advise you. However, it is possible to retrace your steps if and only if you are close to the start of your route AND there is no one behind you. Otherwise, an operator will come and take you off the course.
For safety reasons, test routes are mandatory each time you come to check that all safety rules are understood and to check your ability to practice the activity. In the event of a frequent visit, viewing the video briefing is not obligatory and you can go directly to the test routes under the supervision of one of our operators. You may be asked to participate in the video briefing again if the operator deems it necessary.
No, only equipment loaned by the park is authorized.
Gloves are not required for tree climbing. However, we recommend them for your comfort. You can come with your pair of gloves if you have them or buy them directly at the park reception.
If your camera attaches correctly, you can take it with you! Objects that can fall from height are strictly prohibited.
No, only the backpack is allowed in the trees. However, you can leave your shoulder bag in one of our lockers.
Admission gives access to 3 hours of activity on the tree climbing courses corresponding to your age category. At Expéria Park Bénodet, you also have access to the climbing wall (from age 6 years only).
If your child is not old enough to progress to the next category, but has the required height and physical condition, he or she may progress to the next category under certain conditions:
- They must be fairly athletic
- They must meet the minimum height requirements
- They must be accompanied by an adult
- They must be seen by one of our operators on a course.
- A parental waiver must be signed at reception.
A supplement will have to be paid to access the higher category.
Expéria Park does not provide helmets for tree climbing. In fact, it is not necessary to wear a helmet when tree climbing.
Pitchoun’ Area
The Area Pitchoun’ is an area for children aged 2 – 5 where they can enjoy:
- 3 treetop adventure courses at adult height
- a zip line
- a 4 meter high net cage spread over 3 floors with a slide.
The Pitchoun’ cage is a bouncing net cage that goes up 3 floors with a 4-meter slide. Pitchoun’ can climb there without a harness.
We offer courses from 2 years old. Children aged 2 to 5 have access to the Pitchoun’ area which includes three courses, a 4 meter high net cage and a zip line.
Yes, the Pitchoun’ are equipped with a harness and carabiners. We take the time to explain to them how it works and the safety rules before we can get started. You will be there to help them in case of small difficulties.
An adult must remain on the ground next to the course and next to the child. This person does not climb with the child.
Parents can help children, but if the child finds themselves in too much difficulty, operators must be called to intervene.
When you accompany your child on the Pitchoun’ courses, you can follow them on the ground throughout the courses without you having to pay up front.
No, the climbing wall is accessible from 6 years old.
For security reasons, a Pitchoun’ is not authorized to access the upper courses. However, it can be upgraded under certain conditions and be moved to the higher category.
TrampÔforest
The TrampÔforest is a giant bouncing net course accessible from 6 years old and without a harness. You can have fun with your family by jumping in the nets. You have the possibility of accessing the TrampÔforest either with a simple entry or in addition to the treetop adventure course.
We offer two entry options to access TrampÔforest:
- Tree climbing + TrampÔforest with 3 hours of access to the treetop courses and 1 hour to the TrampÔforest (€4 in addition to your entry)
- TrampÔforest with one-hour access (€8 only)
No, it’s the opposite ! Shoes are mandatory for safety reasons in the TrampÔforest.
It is forbidden to go into the TrampÔforest with your harness. You must go to an operator to remove your harness.
Birthdays
As well as access to the tree climbing courses appropriate to the age category of the participants, the birthday package includes :
- A reserved table in the park where you can leave your belongings, have a snack or simply take a break
- Sweet drinks (limited to one glass per person) and water on request
- One free entry for the birthday boy or girl (already included in the price)
Optional extras:
- TrampÔforest: you can choose from our accrobranche or accrobranche + trampÔforest packages.
- Lodge 25€: a covered, private area decorated like an adventurer’s hideaway. Accommodates around 12 people, with lighting and electricity available.
- Snack 4€/person: with a cake of your choice (not homemade), a bowl of sweets, unlimited drinks, a bottle of Champomy, cutlery and plates, candles, etc.
- Pinata €49: a fun and friendly event. Collect lots of sweets and games! Allow around 15 to 20 minutes. Tiki or dinosaur pinata
- Cancellation insurance €9.90: Uncertain weather? Can you cancel without fear? Cancellation insurance is for you! You can cancel up to the day before your visit. Flexible conditions to help you get organised!
- Pair of gloves €2/pair: Gloves are not compulsory, but recommended. The perfect gift for your budding explorers.
We offer birthday packages for 8 people or more. If the number of people is less than 8, the price remains unchanged.
For each additional person, a supplement will be charged equal to the rate applicable to the corresponding age category.
In addition to the options specially designed for birthdays, our team is at your disposal to work with you to draw up a personalised quote for your event and your needs.
For example, you could opt for a welcome coffee for parents.
Yes, you can bring your own snacks, but for those who want an all-inclusive package so they don’t come empty-handed, we can take care of that!
Also, with each birthday package, drinks (soft drinks, fruit juice and water) are included for each child, with a limit of one glass per person.
The activities are not supervised. Our operators are present to supervise participants and intervene if necessary, but they are not dedicated to your group. We recommend at least 2 adult ground staff for every 8 children. As a ground guide, you do not pay any entrance fees.
Birthday packages are available for 8 people or more. If you have fewer guests, you have several options:
- You can opt for the birthday package and benefit from the advantages of the package, but the price will remain unchanged.
- You can invite more people to the birthday party.
- You can opt out of the birthday package and book a classic ticket. In this case, the advantages of the birthday package are no longer available.
You must choose the pack according to the age of the child celebrating his or her birthday. We will adjust the price directly on site.
Please note: If you book a child’s birthday (6 – 7 years old), children under 6 years old will have access to the Pitchoun area but not to the other courses. Children may be upgraded, but an adult must be present at all times. Some children may be separated. In this case, we can put everyone in the Pitchoun’ area or rotate them!
The park is relatively protected in the event of rain (branches, etc) and the activity remains practicable (unless you decide otherwise).
For greater flexibility and to make it easier for you to organise your event, we have put in place a number of options specially designed to deal with unforeseen weather conditions:
- You can reserve a covered space subject to availability at least 7 days before the D-day. If it’s raining on the big day and you haven’t booked a covered space, we’ll do our utmost to offer you a covered space subject to availability.
- You can opt for cancellation insurance, which allows you to cancel your booking at the latest the day before your visit, or to postpone it within 30 days.
You can consult our deferment and cancellation terms and conditions in our general terms and conditions of sale.
If the number of guests in your group is less than the planned number, then :
- If the number of guests is still greater than or equal to 8, the extra people will be removed from the reservation (up to a maximum of 20% of the total number of guests, see the general terms and conditions of sale).
- If the number of guests is less than 8, then the price for the 8-person package remains unchanged.
Also, if you have benefited from a discount for a large number of guests, this may be withdrawn. If you had opted for a package with a snack, the entire package will be invoiced on the big day.
You can always add extra options to your booking, subject to availability and within 7 days of the booking date. To do this, you must contact our team by telephone or email. The deposit will then be re-evaluated and will have to be paid online or on site.
Here are our tips for organising a birthday party:
Before booking :
Make sure you choose one of the 2 options on offer: Accrobranche or Accrobranche + Birthday
Choose the options you want for a unique birthday (lodges are very popular and in limited supply)
Define the number of children your child wishes to invite
Make the booking as early as possible to ensure that the date you want is still available
When booking:
Choose your package and options carefully
Enter the number of children you plan to invite
Download our invitations or go directly to the park to pick them up!
Check in the booking confirmation that your options are included and that the deposit has been taken into account.
If you have booked by telephone, make sure you pay the deposit as soon as possible, otherwise your booking may be cancelled.
No later than 7 days before the anniversary :
Make sure you have paid the deposit if you booked by telephone.
It’s not too late to add options: lodge, tea party, pinata (subject to availability)
Confirm the number of children present with our team to update the booking
The day of the birthday party:
Remember to remind parents of the necessary clothing, the address and the time of the meeting.
To make organising the event easier, we recommend a minimum of 2 adults for every 8 children to supervise them, prepare snacks, take them to the toilet, etc.
Allow a minimum of 3h30 to 4h30 on site, depending on the package chosen and your options. Allow time for the afternoon snack, welcoming the children and parents, your activities, etc.
Cancellation insurance enables you to deal with bad weather, unforeseen personal circumstances, etc. With cancellation insurance you can :
- Cancel your booking up to the day before the big day (full refund, only the amount of the cancellation insurance is retained by the park)
- Postpone your visit for 30 days instead of 15 days.
Without cancellation insurance:
- You can only cancel your booking in accordance with the general terms and conditions of sale.
- You can postpone your visit within 15 days.
Please note that with or without cancellation insurance, once your visit has been postponed it is no longer possible to cancel.
You can choose between several cakes in the afternoon tea package:
- Bonne Maman marble cake (approx. 100g per child)
- Bonne Maman” four-quarter cake (approx. 100g per child)
- A “Brossard” brownie cake (approx. 100g per child)
And you also have in the formula with snack :
- Unlimited drinks included (cola, fruit juice and water)
- A bowl of sweets is provided
- A bottle of Champomy
- Cutlery, plates and cups (recycled and recyclable)
- Candles
With the snack package, you’re guaranteed an all-inclusive experience! Come empty-handed and enjoy it on the spot!
Would you like to offer a welcome coffee to the parents? That’s also an option.
You can book a birthday package online on our website or by telephone on 02 90 41 30 35.
Reservations must be made at least 7 days before the desired date. A deposit of 30% will be required, to be paid no later than 7 days before your visit.
Gift vouchers
Gift vouchers can be used on site or online. Simply present the gift voucher at the checkout to deduct it from your purchases, or enter the code online. Gift vouchers are valid for all the activities and services on offer (excluding group services) and can be used in several instalments.
Gift vouchers are valid for 1 year from the date of purchase.
You have two options:
- Online, in the booking tab and then in the gift voucher section. Payment will be made directly by credit card and you will receive the voucher by email.
- At the reception desk in one of our parks, you can pay by credit card or holiday vouchers.
Gift vouchers can be used online or at the park reception desk.
- If you wish to use it online, enter the code shown on your gift voucher when validating your booking. If you have already bought or used the gift voucher, it will automatically appear in your customer account.
- If you use it on site, you can present yourself with the physical gift voucher or with the code.
You can use your gift voucher in several instalments and pay for all or part of a sale.
You can check the balance of your gift voucher on your online account.
You can find the validity date and balance of your gift voucher on your Expéria Park account or ask directly at the reception desk in one of our parks.
Once the date of your gift voucher has expired, we do not grant extensions. Gift vouchers are valid for 12 months from the date of purchase in all our parks.
Yes, it’s possible! If you have several gift vouchers, you can use them without limit.
Safety
For reasons of safety and comfort, access to the high course is prohibited for people weighing more than 110 kg and/or with a waist circumference greater than 120 cm.
Pregnant women cannot take part in the adventure for their own safety.
You can leave your most sensitive belongings in lockers provided free of charge in the park. During busy days, we do not guarantee their availability. Electronic devices must be set to silent mode and liquid containers must be tightly closed to avoid any risk of leakage or damage to personal belongings.
We remind you that it is forbidden to keep objects on you that could fall from trees.
No, access to the height courses is done independently. Our team of professionals is here to:
- Equip yourself with safety equipment checked daily
- Introduce you to the activity on a test route
- Monitoring you as you progress
Of course, in the event of a problem, our instructors will not fail to advise you or intervene if necessary.
In case of difficulties, our operators are there to help and advise you. However, it is possible to retrace your steps if and only if you are close to the start of your route AND there is no one behind you. Otherwise, an operator will come and take you off the course.
For safety reasons, test routes are mandatory each time you come to check that all safety rules are understood and to check your ability to practice the activity. In the event of a frequent visit, viewing the video briefing is not obligatory and you can go directly to the test routes under the supervision of one of our operators. You may be asked to participate in the video briefing again if the operator deems it necessary.
No, only equipment loaned by the park is authorized.
Gloves are not required for tree climbing. However, we recommend them for your comfort. You can come with your pair of gloves if you have them or buy them directly at the park reception.
If your camera attaches correctly, you can take it with you! Objects that can fall from height are strictly prohibited.
No, only the backpack is allowed in the trees. However, you can leave your shoulder bag in one of our lockers.
Yes, the Pitchoun’ are equipped with a harness and carabiners. We take the time to explain to them how it works and the safety rules before we can get started. You will be there to help them in case of small difficulties.
Expéria Park does not provide helmets for tree climbing. In fact, it is not necessary to wear a helmet when tree climbing.
Contact form
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Contact us for more information and a quote.
