Satisfaction survey

Dear visitors,

We hope you had a pleasant time at the park.
We are committed to always improving our service. Therefore, we thank you for taking a few minutes to complete this questionnaire. It will allow us to assess your satisfaction and take your suggestions into account.
Please only answer questions that relate to the services you have used.

The Expéria Park Team

Your information

We need to know you better in order to offer you suitable solutions.

You are : *
Who did you come with? *
Group type *
How did you find out about the park? *

Your online reservation

We need to know you better in order to offer you suitable solutions.

How do you rate the navigation on our site? *
How do you rate the presentation of the formulas, prices and conditions? *
How would you rate the time it takes to complete your online booking? *
Do you find it helpful to suggest additional services (e.g. gloves, cancellation insurance) when booking? *
Did you feel confident entering your banking information? *

Your reservation by telephone

We need to know you better in order to offer you suitable solutions.

How would you rate the speed with which your call was handled? *
How would you rate the friendliness of our advisor? *
How do you rate the clarity of the information (timetables, prices, conditions) provided? *
How satisfied are you overall with the phone booking process? *
Which of the following reasons made you call rather than use our site? *
several possible answers

You have not booked your visit

We need to know you better in order to offer you suitable solutions.

On a scale of 1 (not at all) to 5 (definitely), would you be willing to book in advance in the future? *
On a scale of 1 (not at all) to 5 (definitely), do you think that booking in advance could save you time upon arrival? *

You booked through a partner

We need to know you better in order to offer you suitable solutions.

Your welcome

Please rate between 1 (very dissatisfied) and 5 (very satisfied) on the following criteria

Access to the park (signs) *
Parking and spaces *
Waiting time at the checkout *
Information provided at checkout regarding activities *
Opening hours *
The prices *

The cleanliness of the park

Please rate between 1 (very dissatisfied) and 5 (very satisfied) on the following criteria

The cleanliness of the park *
The cleanliness of the toilets *
The cleanliness of relaxation and dining areas *

The staff

Please rate between 1 (very dissatisfied) and 5 (very satisfied) on the following criteria

Courtesy of the staff *
Ease of contact *
The advice given *
Pedagogy *
Availability *

The Expéria Park experience

Please rate between 1 (very dissatisfied) and 5 (very satisfied) on the following criteria

The quality of the structures *
The quality of service *
Our teams' dress code *
Background music *
Have you enjoyed a meeting with one of our characters? *
The quality of character encounters (mascot) *
Character meeting times *
The duration of character meetings *

The Snack

Please rate between 1 (very dissatisfied) and 5 (very satisfied) on the following criteria

Did you enjoy the Snack? *
The choice *
The prices *
Product quality *

Your activities

What activity(ies) did you do? *

Tree Climbing

Please rate between 1 (very dissatisfied) and 5 (very satisfied) on the following criteria

Generality
Choice of courses *
Length of the courses *
Accessibility of the courses *
Originality of the routes *
Waiting times
Waiting time at the equipment *
Waiting time for departure explanations (Briefing) *
Waiting time at the start of the courses *
Waiting time on the courses *
Security
How did you find the video explanations? *
How did you find the safety system (continuous lifeline)? *
How did you find your safety equipment? *
How satisfied are you with the safety of the courses? *
Surveillance by operators *
Do you have any comments or suggestions about tree climbing?

TrampÔforest

Please rate between 1 (very dissatisfied) and 5 (very satisfied) on the following criteria

What did you think of the originality of the activity? *
How did you find the safety of the TrampÔforest? *
What did you think of the price? *
What did you think of the accessibility? *
Do you have any comments or suggestions about the TrampÔforest?

Your overall satisfaction

On a scale of 1 (very dissatisfied) to 10 (very satisfied), how would you rate your visit as a whole? *
Would you recommend the Park to your friends and family? *
Do you plan to return to the Park? *

Expéria Park needs this information to moderate your online review. Only your first name and postal code will be publicly displayed.